Terms and conditions

Uncle Fixer is Pakistan’s most trustworthy top service provider. In these terms and conditions, we will help you to understand how you can use this platform and in what way we can help you. This may include services that you can get by coming to our site. If you are continuously using our services then it means you agree with our terms and conditions. It is very important to read thoroughly these terms and conditions before using our services. And this can be ideal if you read before accepting these terms and conditions. You can easily know better how we offer these services to you by reading these terms and conditions carefully. We can help in the best way possible by sharing some important data and ensuring you about what you can do when any problem occurs. We follow all rules and regulations of Google AdSense according to GDPR.

Information about us and how to contact us?

You can contact us in different ways also you can choose the way which is best and easy for you. We have shared our contact number on the website which is +92 3401122222. You can email us at [email protected] or another way is to directly visit our office. We have two main head offices in Pakistan one is in Lahore (Lahore Head Office: Office No. B-13, 2nd floor Red Mall, Shalimar Link Road, Lahore) another one is in Karachi (Karachi Branch Office: Office: 71A, 4TH Floor, RJ Mall Main Rashid Minhas Road, Karachi).

How to use the Uncle Fixer platform?

Uncle Fixer is an online platform helpful for people who want to get handyman services at their doorstep online. Our fixers have years of experience and they always try to help their clients fairly and quickly. If you want to know the basic information and functionality of our website then we will be happy to inform you that we work for people whose priority is to get handyman services online without facing the market hassle. If you don’t have any idea about the issue you might face with your home appliances or any other problem don’t worry our fixers are there for you. They first detect the issue and then make a value to fix this issue. We have been given the opportunity of contacting us through our helpline number after the work completion because customer satisfaction is our priority.

Role and Obligations of Uncle Fixer with the Fixers

We make the best efforts to use this platform for the customers. Uncle Fixer has the right to make any change to the website. We also can change the whole website without informing you. The reason to make changes in the website or different parts of the website can be the functionality of the website or the performance issue.

We can make changes to the different legal issues like we can change the privacy policy, cookie policy, etc. To keep yourself updated please read our privacy policy, cookie policy, and terms and condition continuously.
We’ll be happy to inform you that all the data and formation we collectively secured cannot be shared anywhere without your permission.
Our experts can guide you in the best way possible, whether you want to secure your data or not.
If our experts can’t respond to you in a given time then we will surely contact you as soon as possible.

User or Fixer Obligations

By accepting these terms and conditions you will agree at all times to our regulations, laws, and contracts.
An agreement has been entered into between uncle Fixer PVT Ltd and Fixers on the following terms.
The Fixer will be bound to follow all the rules and regulations of the company.
The Fixer will complete the task received by the app on the app itself.

First come first served Policy

The Fixer will remain active on the app so that it receives as many tasks as possible.

Arrival Policy

Fixer will come to the office at the invitation of the company and if he lives on rent, he will be obliged to register his new address in the company records on changing the location.
A fixer rating will directly affect the number of tasks he will see on the app.

Fees

Uncle Fixer came after registration on the application, ID must be featured in red, and the processing fee will be 200.
Fixer will keep a.e wallet balance above 1500 or 2000 to stay featured. The new featured Fixer cannot withdraw money from the wallet before 30 days. Before 30 days of withdrawal, a deduction of Rs 250 will be made.

Cancelation policy

If the Fixer is completing the task without the application, his account will be temporarily blocked.
On this, we will give 2 notices to come to head office for clarification.
If he fails to come to head office, we will block his account completely.
Once the account is blocked by the company, the e-money balance will be zero and the fixer can’t take this amount back.
The fixer will not reject any task if the customer wants to reject then Fixer will not do otherwise strict action will be taken against the fixer before rejecting the task for any genuine reason must inform the company.
In any case, if you don’t want to get the handyman services you can contact us and cancel your deal at that time.

Prices

The rate list of the task will be provided by the company. The fixer is bound to adhere to these rates.
We will not pass these rates on to the customer, but in the future, we will advertise rates properly.
Increasing the number of tasks at the same location will decrease the cost per task.

Penalty

If the fixer says the customer doesn’t agree to the rates, and he leaves the site, he has to pay Rs 100 as a penalty.
The fixer shall follow the company policy regarding discounts and offers given by the company to the customers and shall give discounts to the customers according to the company policy.
Fixer will always treat the customer ethically and project a good image of the company. Unethical and rude fixers will be blocked forever.

Warranty Policy

The fixer will do the customer’s job with full skill and honesty. We are offering 7 days task warranty and if a warranty claim is made by the customer then the same fixer will go to the warranty site.
Apart from fuel charges, the customer will not be charged any kind of charge on this service warranty.

Refund Policy

If for any reason he is not able to visit the site (within the next 3 to 4 hours on the same day), he will be charged a minimum of Rs 1000 or the amount charged for the task.
We will use this penalty to send other fixers to this site and this penalty is non-refundable for any reason.

Bonus Policy

Those with good ratings will be given an annual or semi-annual bonus.
In the future, only the best fixers of the highest rank will be able to do tasks in Bahria, DHA, or our corporate sector.
Every month we will announce the fixer of the month based on user reviews and the tasks it performs on the app.

Safety Policy

We will track the live location of the Fixer and confirm whether they do the task or not.
Uncle fixer shall not be responsible for any accident or damage at the workplace.
The fixer will not carry with him any kind of irrelevant and unnecessary items like arms etc.

Important Note

If the fixer worked with a customer and the customer is satisfied with the fixer’s work. After that, the fixer shares his number with the customer for more work or help.
In case, the customer contacts the fixer without any confirmation from Uncle Fixer even though the company is not informed about their dealings, then the company is not responsible for any case of incomplete work or inaccurate work.
Because there is no task registered in the company’s data.

Information that Uncle Fixer requires from the Fixer

Name
Father
ID card number
Mobile number
Skill
Registered mobile number
In which zone do you want to work?
Temporary address
Permanent address

Guarantee Policy

You can take advantage of Uncle Fixer’s 7-day guarantee on services.
If a customer requests a re-service after the guarantee period has expired, his or her complaint will be ignored until the service charges are paid again.
Uncle Fixer also requires two-person guarantees from the fixer before handing over any task to the fixer. This is necessary for our satisfaction.

Guarantor 1

Guarantor name/ relationship
ID card number
Mobile number
Permanent address
Signature

Guarantor 2

Guarantor name/ relationship
ID card number
Mobile number
Permanent address
Signature

Make a call

After reading all the rules and regulations if you have any other queries then you can immediately make a call with Uncle Fixer. Our 24/7 services are available all the time to meet our customer’s needs.

Problems contacting us

If you face any problem with the Fixer you can contact us on the spot without hesitation and we will help you as soon as we can. You can contact us through our helpline number which is available on our site. In this case, our experts listen to your problem carefully and patiently and come back to you in less time. If you are not happy with our services at that time you will get access to our experts who will help you in the best way possible with very little time.

Payment method

We also discussed here that the price can be done when our fixer visits the right location and detect the issue.

We charge a little amount of Rs 300 as visiting charges.
We provide the payment method according to your choice. You can choose a cash payment as well as a direct bank transfer. You decide to select a payment method according to your choice.

Responsibility for loss and damage suffered by you

After making a call with Uncle Fixer Company the property owner should be present on the spot.
All work is done under the supervision of this property owner or he/she can be referred to one of his/her representatives.
Uncle Fixer will conduct a detailed investigation in case of any property damage or stolen. The company will not be responsible if during the investigation no proof is found. Unless we will make our 100% effort to keep your property safe and secure.
The property owner should need to be present at the moment of problem fixing to take care of his/her belongings and important assets.

Restrictions and trademark ownership

All the logos, content, company name, and trademarks are our personal property or the property of our advertising partners. You cannot use these logos, graphics, content, or trademarks without our written permission. In any case, we will take strict action against you so be careful to follow all our terms and conditions.

Use of your personal information

In our privacy policy, we have clearly described why we collect this data and for what purpose we use this data. If you don’t understand and have any questions to get more information we recommend you to go through our privacy policy and get an idea of what we want to tell you.

Other terms and conditions

We can’t share this contract with any other person without your permission. We inform you even if we have any little change in this contract. Without you and us, nobody can access this contract even no one can change the data of this contract. If any point of this agreement is not according to the law then other points of this agreement will remain the same with full force and law.